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Store Policies Your statutory rights are not affected by any of the following store policies. Ordering Online The main purpose of this web site is to provide a safe and secure place where people can select and buy from our range of safety camera subscriptions and GPS accessories for the ProNav and BBNav ranges. Naturally enough, this means we need to obtain some information on you, our customers. The Privacy Information page on this site provides full details of the information we need to collect and what we do with it in order to process your orders and stay in contact with you should you wish. We encourage you to feel comfortable using your credit card to make purchases on our site. We do not retain cardholder information on this site or in any of our other computer systems. Additionally, unlike many High Street stores we do not keep paper records of cardholder information and whenever cardholder information is sent from us to our card processing company it is sent in secure encrypted form. If you wish, you may also send us a Postal Order or a personal cheque. Personal cheques will delay your order as we must wait for your funds to clear before we ship any merchandise. Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal check. To order by cheque, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the address below. Delivery Information Delivery charges are calculated on a per-product basis. Delivery charges and delivery options associated with each item are displayed on the product information pages for the item and a total delivery price for your order is displayed on the checkout page. It is our intention to dispatch all orders within 7 days from time of purchase, subject to current stock levels If for any reason your order cannot be dispatched within this time frame , we will contact you and explain the delivery situation for your item and give you the choice of waiting until we can deliver the item or canceling the order with an immediate full refund. Prices Goods are charged at price shown on the product pages on the date the customer places the order and are inclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding. If You Change Your Mind For unwanted goods Navevo offers a 14-day return policy but this excludes any safety camera subscriptions purchased or any security sealed software upgrade or mapping upgrade products. To return a product the customer should: • Email us at support@navevo.com • Telephone Customer Service on 01462 476444 or • Write to us at the address below. After you contact us a returns number will be issued by us which must be clearly identified on an enclosed letter or on the external packaging when the Goods are returned, no markings should be made on the product or product packaging. The enclosed documentation should include proof of purchase (invoice), the returned product must be complete, and in ‘as new’ condition with original packaging. We will not accept the return under the 14-day return policy of any Goods that have had a manufacturers or suppliers warranty or registration activated or any software updated. All returns must be received by us within 14 days of the returns number being issued and any Goods received after that period will be dealt with on an individual basis. The customer must take all reasonable care to ensure that all returned items are suitably packaged, and that the goods are protected from damage when being returned. The customer must provide to us proof of despatch to the correct address. The customer is responsible for any and all postage and packing costs relating to returning the Goods to us. In the event of Goods being returned without a previously allocated returns number the processing of any claim by the customer may be delayed. Where unwanted Goods are requested to be returned more than 14 days from the date of purchase please contact us with details of your request, we reserve the right not to accept the return of unwanted, non-defective goods after the 14 day period at our absolute discretion but will deal with your enquiry reasonably. The responsibility for ensuring that the Goods are sufficient and suitable for the Customer’s requirements rests with the Customer who should read the product descriptions and terms of sale before placing an order. The customer should enquire if he has any doubts as to the suitability of the Goods. Unwanted Goods under Distance Selling Regulations – The Distance Selling Regulations give the Customer the right to change their mind and to cancel an order within 7 working days. Reasonable care should be taken whilst the goods remain in their possession and goods must be adequately packaged when being returned back to us. Where your purchase is covered by the Distance Selling Regulations, the 7 day cooling off period is inclusive within our 14 day returns policy. Warranty Returns Navevo warrants that your SatNav will be free from manufacturing defects and failure, under normal use, for 12 months from when the device was purchased. During this time Navevo will, at its sole discretion, repair or replace any components that fail in normal use. These repairs or replacements will be at no extra cost to the customer on condition the customer covers all postage or transportation costs to and from Navevo. This warranty does not apply to normal wear and tear of the device, cosmetic damage (such as scratches and dents), accuracy with the software, damage (caused by; accident, misuse, neglect or misapplication, proximity or exposure to heat, fire, water, other acts of nature or external forces and damage caused by non-compliance with the instructions supplied), if any seals have been broken and when the hardware is opened or tampered with by someone who is not an authorized Navevo representative. Navevo products are intended to be used as a navigation aid and as such, Navevo makes no warranty as to the accuracy or completeness of any data, including but not limited to map data, provided as part of the product. Navevo reserves the right to repair or replace (with a new or refurbished product) any product that is still within warranty at its sole discretion.To obtain a warranty repair, you must either: • Email us at support@navevo.com • Telephone Customer Service on 0844 4994 554 or • Write to us at the address below during the warranty period (12 months from purchase), whereby an RMA number will be issued. This RMA number will only be valid for 1 month from issue. Navevo will then supply you with information on where to send the product and what details will need to be included with your SatNav. You will be responsible for all postage and transportation costs to and from Navevo. We recommend using a traceable delivery service; the SatNav will still be under the responsibility of the customer until it is received by Navevo. Once Navevo have received the SatNav they will contact the customer to inform them of receipt, and their device will be seen to within 30 days of receipt.Navevo reserves the right to retain the customers product until postage costs back to the customer have been received by Navevo. Navevo reserves the right to dispose of any product after possession by Navevo for 6 months or more. Complaints If we should receive a complaint about any part of our service, by phone,fax,e-mail or letter,then it will be dealt with promptly, we will reply within 5 working days. It will then be dealt with confidentially,and effectively. Please address any complaints to: Customer Services Alternatively you can always contact us via the Contact Page on this web site Company Registration Information Registred Office Address: Navevo Limited Registered in England and Wales No. 05238630 VAT No. 851 842419 |
The Spirella Building Letchworth Garden City, Hertfordshire SG6 4ET UK - England & Wales
Telephone: 01462 476444 Fax: 01462 476450
© 2013 Navevo. All rights reserved worldwide.
